Orders totaling $36 or more are delivered FREE to anywhere in the Continental USA (except Alaska); $5 extra if less than $36. You can mix and match any coffees and teas in order to meet or exceed the Free Delivery minimum. Wholesale Site orders totaling $60 or more are delivered FREE anywhere in the Continental USA (except Alaska); $10 if less than $60. Please note that any changes made to addresses after the order has shipped, will be a $10 fee as UPS charges that fee.
We accept and ship APO orders: Because of documentation required there is a $15 handling charge extra + delivery cost from our Blaine, WA. location to US base address. Orders should be phoned to our order desk - toll free 1 855 312 3005. If by email: firstname.lastname@example.org. Please include credit card information.
P.O. Box orders are shipped by USPS: Because USPS will not pick up from our warehouse in Des Moines, IA. A $15 Surcharge is applicable. Please phone your us your order - toll free 1 855 312 3005.
Orders shipped outside the Continental USA (AK, HI, PR) are shipped by USPS: $15 surcharge extra plus the cost of delivery from our warehouse. Orders should be phoned to our order desk - toll free 1 855 312 3005. If by email: email@example.com. Please include credit card information.
How long will it take to prepare my coffee order for shipment?
Because we custom roast your coffee order it may take 2 - 5 business days to prepare and ship your order; in special cases, up to 7 business days. Large orders (i.e. 500 lb. bulk) generally take up to 7 days to prepare and ship. Special orders (i.e. grinding coffee beans) involving more preparation time, may take up to 7 business days to ship. Custom -roasting means you receive exceptional fresh tasting coffee every time. May we recommend you allow extra time for delivery of your orders...especially 20 lb. bulk and special orders involving grinding.
Return of perfectly good product for credit may be subject to a restocking fee of 15% plus the cost of shipping to our Des Moines, IA warehouse location.
What will it cost me if I want my order shipped faster than Ground?
It depends on the weight of your order, and how far the distance from our warehouse. From our Des Moines, IA. warehouse, here are current UPS rates for a 5 lb. order from our warehouse to west coast destinations: Next day air: $31.00; 2nd day air: $16.00; 3rd day air: $12.50. Western and Eastern states will be somewhat less; Midwest quite a bit less. Want to know what the delivery cost will be to your address? Email us at customer service, advising us your order, zip code and shipping preference.
How long will it take to deliver my order using UPS Ground?
Please consult the maps below.
Gourmet Coffees, Velvet Hammer Pods, Pickwick Teas and Paradise Tropical Teas (for Iced Tea) are shipped from Des Moines. IA.