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Coffee & Tea Warehouse Privacy Policy

Last Updated: September 2013

We respect your privacy.


Coffee & Tea Warehouse is commited to maintaining the privacy of every customer and visitor to our website.  Please see below for our commitment to your privacy and confidentiality of your personal information.  This policy applies to all users and customers of our website and may be modified from time to time.

On Information Gathering

When you decide to make a purchase from Coffee & Tea Warehouse, you can decide to phone in your order on our toll-free line at 1-855-312-3005 or via our secure checkout online.  Either option requires us to obtain personal information including email address, contact information, mailing and billing address as well as your credit card information.

The information we collect is used only by Coffee & Tea Warehouse and will not be shared, given away or rented to other non-affiliated companies or businesses for their profit through the sale of goods or services.

Coffee & Tea Warehouse uses cookies on our site.  A 'cookie' is a piece of data stored on the website visitor's hard drive to help us improve your access to our site and identify repeat visitors.  For example, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while visiting our site.  Cookies also enable us to track and target the interests of our users to enhance the experience on our site.  The usage of a cookie is in no way linked to any personal information on our site and is collected by automated means.  You can choose to change these settings on your browser to allow for cookies to be used or for this feature to be denied.

We roast, package and/or fulfill every order internally through our warehouse.  Any information transmitted is done through a secured server on site.

We do us UPS for the shipping of the vast majority of our orders placed on our website or via our toll-free number.  Your delivery address is provided to UPS strictly for delivery information only.  No other information is shared with UPS that does not directly relate to the shipping of your order.

We will not knowingly collect information from children under the age of 13 in accordance with the Children's Online Privacy Protection Act (COPPA).


On Security

We want to be sure you always have the utmost confidence when choosing to purchase from Coffee & Tea Warehouse.  When you make a purchase from our website, your personal and credit card information is encrypted before passing over the internet.  Coffee & Tea Warehouse also utilizes the online industry standard of SSL (Secure Sockets Layer) to allow for the encryption of potentially and critically sensitive information.  Our website is also registered to enable your interenet browser to confirm our identity before any online transmissions are sent.

To verify the SSL Certificate, you can look at the web address on your browser to ensure it contains the letters "https" rather than just "http".

Marketing

Coffee & Tea Warehouse will send out e-newsletters to interested customers with site information, promotions, sales or other programs.  Customers will always have the opportunity to unsubscribe to these e-newsletters at any time.  We also use outside social media platforms to interact and share information with our customers.  Coffee & Tea Warehouse adheres to the guidelines set forth by Facebook, Pinterest & Twitter to have a presence on those websites.

Updates to Our Privacy Policy

At our discretion, we can choose to update this Privacy Policy without prior notification to our customers.  We will inform you as to when this was last updated at the top of the page.  If at any time you do not believe Coffee & Tea Warehouse is adhering to the guidelines as outlined in this Privacy Policy, please contact us via e-mail at: info@coffeeandteawarehouse.com.  

Disclaimer
As we provide a commodity, there may be a time when a product may not be available.  We make every effort to inform customers as soon as we can as to the availability, correct pricing, shipping times and descriptions of the products we offer.  We cannot guarantee that every item will be in stock and have duly noted which products are subject to availablity.  
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Coffee and Tea Warehouse   Des Moines, Iowa 50313
p: 855-312-3005  e: info@coffeeandteawarehouse.com

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